IT QUALITY INDEX Expert

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Course length: 2 days Prerequisites: no pre-requisites, recommended ITIL® intermediate certificate or ITIL® Expert. Course is targeted to experienced IT managers or senior consultants. Target group: IT managers with a focus on IT quality, team leaders, IT quality managers, CIOs. Individuals aiming to become Certified IT Quality Experts (CITQE – internal use) or Accredited IT Quality Expert (AITQE – commercial use, consultants). This course is mandatory for licensing process for gaining Accredited IT Quality Expert accreditation. Course Learning Objectives: This qualification presents an expert level of IT Quality Index framework – concept of quantification quality of IT into management comprehensive form. Course participants will gain expert knowledge of 48 quality dimensions, how to assess their IT quality levels, identify areas with biggest improvement potential. Candidates will learn how to manage quality assessment session, how to process, interpret and communicate result data. Candidates will gain knowledge how to focus communication with business on overall quality. Candidates will get an understanding of data processing logic, licensing rules and way of working within AITQE community. SFIA skills: Quality management QUMG 5-7, Quality assurance QUAS 4-6, Measurement MEAS 5-6, Conformance review CORE 5-6 Course agenda Day 1: cover same topic as Foundation level IT Quality measurement – motivations Previous models used to analyse IT quality Architectural design of holistic IT quality assessment IT Quality Index – model, principles Quality domains, dimensions, attributes Business/Customers Human assets Services Processes Tools Appearance IT Quality Index assessment – planning, organization, method of assessment Analysis and processing Interpreting results, creating management summary, results presentation Day 2: Managing assessment session – who/what/how Data processing – logic Free / commercial exploitation – licensing rules Value proposition ITQI Association Test – 60 minutes, scenario + questions, multiple choice Additional information: Course participants are provided with hot/cold drinks, lunch, snacks Active participation in course – role playing, Course is lead by experienced Accredited IT Quality Expert / Trainer – AITQE / AITQT

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