IT QUALITY INDEX Foundation

Service Description

Target group: All IT professionals including team leaders, CIO, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads, Supervisors, IT professionals. Individuals aiming to become Certified IT Quality Professional – CITQP, Individuals aiming to become Accredited IT Quality Expert – AITQE or Accredited IT Quality Trainer where IT Quality Index Foundation certificate is required. Prerequisites: No prerequisites – ITIL® Foundation or higher certificates are very helpful Course Learning Objectives: This qualification presents an overview of IT Quality Index framework – the concept of quantification quality of IT into management comprehensive form. Course participants will gain knowledge how to assess actual IT quality levels, identify areas with biggest improvement potential. SFIA skills: Quality management QUMG 4-5, Quality assurance QUAS 3-4, Course Outcome: Successful candidates will gain Certified IT Quality Professional – confirmation of understanding fundamentals of holistic approach IT quality. Course Agenda IT Quality Measurement – motivations Previous IT quality models Architectural design of holistic IT quality assessment IT QUALITY INDEX – model, principles, IT quality definition Quality domains, dimensions, attributes Business/customers Human assets Services Processes Tools Appearance IT Quality Index assessment – planning, method of assessment Analysis and processing Interpreting results, creating management summary, result presentation Value to business Test – 45 minutes, 20 questions Additional information Course participants are provided with hot/cold drinks, lunch, snacks Active participation in course – role-playing, Course is lead by experienced Accredited IT Quality Expert – AITQE

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