IT QUALITY INDEX Manager

Service Description

Course length: 2 days Prerequisites: IT Quality Index Foundation or IT Quality Index Expert course Target group: IT managers with a focus on IT quality, team leaders, IT quality managers, CIOs. Individuals aiming to become Certified IT Quality Manager – CITQM. Course is targeted to IT quality managers managing continual IT quality improvement systems. Course Learning Objectives: This qualification presents deep understanding how IT Quality Index framework could form basis for continual quality improvement in all quality dimensions. Course participants will gain knowledge how to design, operate IT quality management system on strategic and tactical level. Mapping to COBIT 2019 enabling processes, APO11 Managed Quality. SFIA skills: Quality management QUMG 5-7, Quality assurance QUAS 4-6, Measurement MEAS 5-6, Conformance review CORE 5-6 Course agenda 2 days: Overview of IT quality management system Overview of ITQI framework Designing visual IT QMS system Key components of IT QMS Establishing IT QMS – roles, activities Responsibilities of Quality Manager Improvements initiations, recording, processing Managing improvements Value / Benefits of improvements – CVC, RBA, ADRA techniques Reporting and KPIs of IT QMS Value to business Mapping to COBIT 2019 enabling processes APO11 Managed Quality Exercises: Finding ideas for improvement Visual management of improvements Valuation of improvements Test – 45 minutes Additional information: Course is led by experienced Accredited IT Quality Expert and Trainer – AITQE / AITQ

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